Terms and conditions



The terms and conditions in the invoice will the final.



Any terms and conditions mentioned in any PO sent to Petra is not valid/approved/accepted.

PO Reference can be entered on estimate, PI, invoice for reference only, how ever terms and conditions will not approved or accepted.




Ex-work in/from our facility that Petra will specify for:-

  • Sales
  • Service
  • Calibration
  • Repair
  • Documents
  • After sales service
  • Installation
  • Training
  • Programming
  • Demonstration
  • Return
  • Refund
  • Exchange


Payments Currency

AED/Dhs (United Arab Emirates Dirham)

Payment Method:

  • Cash
  • Bank

Payment terms:

  • Cash on collection: for standard ready commodity
  • Local delivery: Advance
  • International sales: Advance
  • Special Installation, repair/service, 3rd calibration certificate, customization/nonstandard: Advance

Advance Payment Method:

  • Cash
  • Chq
  • By Bank Counter: Chq and Cash
  • TT/ Money Transfer
  • CDM (Cash/Chq Deposit Machine) to bank account

Cash on Delivery (COD)

  • Can be accepted for elegable models/brands
  • Should be small size comodety basic models
  • Low cost

Cheque on Delivery (CDC or PDC)

  • Need special pre-approval
  • Usually not accepted 
  • May require: company profile, trade license copy, expected chq number, proof of previous multiple cash transactions with Petra
  • Requst form may needed


  • Not accepted

Advance Payment Considered Receiving date:

  • Cash by hand: Immediate
  • Chq/TT/Money Transfer: Bank credit date

Any other payments required or on behalf of the purchaser to complete the sale, service, delivery…etc will not be accepted. Such as gate pass, or inspection.
VAT: 5% tax (VAT) to be added to the invoice value for all sales.

Shipping and Delivery


Ex-work in/from our facility that Petra will specify

Shipping time:

Product will be shipped from our facility:-

  • Standard products in stock: 1-3 days
  • Standard products with 3rd party calibration certificate: 2-4 days
  • Non-standard, customized, back-order: to be specified.

Returns & Exchanges

Returns & Exchanges

Return and exchange is not acceptable! Unless Petra agrees on that

  • We may accept returns within 14 days of shipment for some eligible items and cases.

If accepted, then below will apply.

  • Contact Us: Via ……
  • In some cases, you will need to send it back directly to the manufacturer so please make sure you contact us first
  • You can use courier company; we recommend Speedline courier.
  • When sending back a product please keep in mind that all products being returned must be in the original box he manuals, parts and paperwork intact.
  • After we receive the product back, please give us a few days to prosses the return and give you a refund
  • There is a 20% restocking fee.
  • Custom items and services including calibration certificate, installation, programming, customizations, calibrated weights and calibrated weight sets are non-returnable
  • Shipping charges are non-returnable.
  • We do not pay for return shipping.
  • Used Items can be returned or exchanged

Calibration Certificate - 3rd Party EiAC

Calibration Certificate - 3rd Party EiAC

Optional for the types below 

International Export

International export dangerous good clearance/confirmation

Location as ex-works

Location as ex-works

Dubai based: complimentary site visit based ( But the end decision will be made by the manager)

Promotions / Special Offers

Promotions / Special Offers

Limited promotions, discount, or offers will not be be quoted or sent in PI