Terms and conditions

Invoice

The terms and conditions in the invoice will the final.

Any terms and conditions mentioned in any PO sent to Petra is not valid/approved/accepted.

PO Reference can be entered on estimate, PI, invoice for reference only, how ever terms and conditions will not approved or accepted.

Price

Prices

In AED

Ex-work in/from our facility that Petra will specify for:-

Sales
Service
Calibration
Repair
Documents
After sales service
Installation
Training
Programming
Demonstration
Return
Refund
Exchange

Payment

Payments Currency

AED/Dhs (United Arab Emirates Dirham)

Payment Method:

Cash
Bank

Payment terms:

Cash on collection: for standard ready commodity
Local delivery: Advance
International sales: Advance
Special Installation, repair/service, 3^rd calibration certificate, customization/nonstandard: Advance

Advance Payment Method:

Cash
Chq
By Bank Counter: Chq and Cash
TT/ Money Transfer
CDM (Cash/Chq Deposit Machine) to bank account

Cash on Delivery (COD)

Can be accepted for elegable models/brands
Should be small size comodety basic models
Low cost

Cheque on Delivery (CDC or PDC)

Need special pre-approval
Usually not accepted
May require: company profile, trade license copy, expected chq number, proof of previous multiple cash transactions with Petra
Requst form may needed

Credit

Not accepted

Advance Payment Considered Receiving date:

Cash by hand: Immediate
Chq/TT/Money Transfer: Bank credit date

Any other payments required or on behalf of the purchaser to complete the sale, service, delivery…etc will not be accepted. Such as gate pass, or inspection.
VAT: 5% tax (VAT) to be added to the invoice value for all sales.

Shipping and Delivery

Delivery:

Ex-work in/from our facility that Petra will specify

Shipping time:

Product will be shipped from our facility:-

Standard products in stock: 1-3 days
Standard products with 3^rd party calibration certificate: 2-4 days
Non-standard, customized, back-order: to be specified.

Returns & Exchanges

Return and exchange is not acceptable! Unless Petra agrees on that

We may accept returns within 14 days of shipment for some eligible items and cases.

If accepted, then below will apply.

Contact Us: Via ……
In some cases, you will need to send it back directly to the manufacturer so please make sure you contact us first
You can use courier company; we recommend Speedline courier.
When sending back a product please keep in mind that all products being returned must be in the original box he manuals, parts and paperwork intact.
After we receive the product back, please give us a few days to prosses the return and give you a refund
There is a 20% restocking fee.
Custom items and services including calibration certificate, installation, programming, customizations, calibrated weights and calibrated weight sets are non-returnable
Shipping charges are non-returnable.
We do not pay for return shipping.
Used Items can be returned or exchanged

Calibration Certificate - 3rd Party EiAC

Optional for the types below

International Export

International export dangerous good clearance/confirmation

Location as ex-works

Dubai based: complimentary site visit based ( But the end decision will be made by the manager)

Promotions / Special Offers

Limited promotions, discount, or offers will not be be quoted or sent in PI

products

Solutions

SERVICES

Locations

Brands

Discover Products

About us

Career

follow US